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Check the cable on a wired controller: It's possible that the connection is loose and needs to be fixed.

If Bluetooth claims to be working with a wireless controller but you're not able to get it to work, then try toggling Bluetooth off and on again and this might fix the issue. Check the Bluetooth connection if you have a wireless controller: Make sure the controller is actually set up and ready to go with your PC.Otherwise, replace the AAA batteries with new ones. If you have a rechargeable battery, charge it back up. Make sure a wireless controller's battery is full: One of the most obvious problems could just be that your controller is out of juice and needs a charge.When on this menu make sure your controller is on and start pressing buttons on your controller and see if the game responds. Head to the Diablo 4 menu and navigate to Options → Controls → Controller. Go to the controller menu in Diablo 4: Your connection might be fine, but the game might need help switching control to a controller.There are many Bluetooth adapters on the market, some that will go into a PCIe slot inside your computer and others that just need an open USB port. If your PC doesn’t already have Bluetooth, you can pretty easily add it. The USB-C cable can be either a C-to-C if you have a USB-C port on your PC, or it can be USB-C-to-A if you’re only looking to connect using the classic rectangular USB connectors. So, in order to pair your DualSense with a PC, you’ll need either a USB-C cable that supports data (some cheaper cables only carry power). The DualSense doesn’t come with a USB cable when you buy it as a standalone controller, and not every PC has Bluetooth. Where things might get a little tricky is ensuring you’ve actually got the means of linking your DualSense controller and your PC.